Terms of Sale and Service

For products sold by Pocket Pro Tech, repair or replacement may be your exclusive remedy. Pocket Pro Tech will not be liable for any indirect, consequential, incidental damages such as lost data, damage, downtime, property damage, equipment rental or replacement, and third-party claims that come about due to any theory of recovery, including warranty, guarantee , contract, statutory. In no case shall Pocket Pro Tech be liable in excess of the price of service or device.

It is your responsibility to back up any software or data that is stored on your computer, hard disk, or other storage devices. Pocket Pro Tech will not be liable for damages arising from any part, equipment, peripheral, software or other product supplied to you by us.

Pocket Pro Tech currently accepts credit cards from Visa, MasterCard, Discover, and debit cards. With validation we may accept checks. And we always accept cash. For our business clients, credit may be extended on a case by case basis and upon approval.

Repairs and services are required to be paid in full prior to handing over a device. In cases where special order parts are needed, we may require a non-refundable deposit. In the case you need to make payments, we will evaluate each situation on a case by case basis and may or may not extend credit. In the case credit is extended to you, it is your obligation to make the agreed upon monthly payments in order to remain in good standing and avoid late fees.

Pocket Pro Tech reserves the right to change prices of services and fees at any time.

Pocket Pro Tech endeavors to provide up to date and accurate pricing and product information but will not be held responsible for any errors in such communications. Orders are subject to cancellation by Pocket Pro Tech at our sole discretion.

Pocket Pro Tech ensures all repairs and parts are in working order and free from defects. If anything fails to function, it must be returned for evaluation and repair or replacement. A Pocket Pro Tech representative will diagnose the issue. Upon examination, if the unit is found to be defective, we will perform the repair or replacement at no additional charge. This does not include damages incurred through misuse, water damage, operation outside of specifications, water or physical damage, attempted repair by someone other than Pocket Pro Tech, tampering, neglect, or abuse. This warranty will be deemed null and void if it is determined the unit has been subjected to any of the preceding conditions as indicated by a broken seal, corrosion, heat damage, or abuse.

Software applies to factory restores, backups, or unlocks performed by Pocket Pro Tech. The warranty is void if any modifications are made, not limited to restore, updating, downloading unsafe software, malware, or an attempt to alter the work performed by Pocket Pro Tech.

Virus or malware removal is not covered by any warranty.

Pocket Pro Tech reserves the right to void any warranty due to any unauthorized or improper modifications to hardware or software made after the unit has left our possession. These warranties are non-transferrable and only apply to our original client.

Service calls made within the warranty period require a $100 deposit plus applicable taxes at the time of scheduling which will be refunded if we determine the defect was in our workmanship.

Occasionally, we are able to provide reconditioned devices and hardware at a reduced price, or donation basis. In the case of used or repurposed hardware or devices, we will service to the best of our ability in certain cases where we are able. You acknowledge that the components might be legacy items that are unavailable and cannot be replaced. Generally, these items are provided and considered “as-is”.

Taxes will be included on the sale of products or any item that is being resold by us. In the case of the item falling under the guidance of covered electronic waste, hazardous electronic (e)-waste, the appropriate fee will be added for each device. Services are not subject to taxes, but may include recycling fees, depending on the job.

Pocket Pro Tech is an independent repair company and currently not affiliated with any original equipment manufacturer or insurance. By authorizing Pocket Pro Tech to perform repairs and service on your equipment you may be voiding the original manufacturer’s warranty. We will not be held responsible for any warranty that is void after our services have been rendered.

All sales are final. In the unfortunate circumstance you need to return a product we will evaluate each case and determine if a refund can be issued. However, in general, electronics and software are not returnable unless they are still in their original packaging and completely unused. For a product that is still under manufacturer’s warranty we will honor and assist in acquiring a replacement from the manufacturer.

Payments are determined to be late when the due date is 30 days or more in the past. It is at this time, a penalty fee of 5% with be assessed on the amount due on a daily basis until paid up to date. A late fee of $20.00 will also be assessed when payments become delinquent. In severe cases, Pocket Pro Tech reserves the right to declare your account a total loss and sell your debt to an agency for collection.

Pocket Pro Tech reserves the right to change fees or impose additional fees or charges.

We always make our best effort to perform services requested within the estimated time of delivery. However, the nature of technology and conditions beyond our control may degrade our ability to complete service in a timely manner. In such a case, you will be notified immediately and informed about the situation and given a new estimated time of completion. We assume no liability for any failure or delay in service for conditions beyond our control. We reserve the right to refrain from work performed and instead provide a refund of payment or an invoice for services performed up to that point.

When we set up an appointment with you, we will be there on time, barring any unforeseen circumstances. In the case we are unable to meet our obligation for the agreed upon time, we will inform you as soon as the situation becomes apparent. You won’t be charged for a late service call.

For any on site services, we will need an adult present to provide authorization and approval of work completed. We will need access to your residence or place of business for any product you have ordered service for. Service may be denied and a cancellation fee charged if these conditions are not met.

As a third-party repair company and having no affiliations with original equipment manufacturers, we may not have access to all OEM parts. You recognize after any services performed in which damaged parts are replaced, unless otherwise agreed, those parts become property of Pocket Pro Tech. Once services have been rendered and paid in full, you forgo any claims to damaged parts or the value thereof.

We hope you will pick up your repaired device in a timely manner. We understand that things happen. As long as you make contact with us and explain your situation and plan to resolve it, we will work with you to the fullest extent possible. In the case that property remains in our inventory for over 30 days after being notified that it is ready for pickup and no response from you, we will consider the equipment abandoned and will take action to recycle the device in accordance with the law. You agree to release liability and make no claim or seek compensation for loss due to abandoned property.

It is never Pocket Pro Tech’s intention to inspect any data on your devices. In fact, it is strictly prohibited. There are cases, in which you will authorize us to inspect your data in order to troubleshoot an issue. With your permission and if it is completely necessary to perform the services you have requested, are the only conditions in which we will access your data. In any case we never intentionally expose or mishandle your data. Under no circumstances will that information be sold to any third party for any reason. Pocket Pro Tech will not transfer or copy your data without your express consent and only to fulfill the requested service.

Any service in which data may be accessed in order to provide the service such a backup, migration, or installation, you represent that you have the right to copy and agree to the terms and licenses of the software creator. You instruct and provide authorization to perform and accept these terms of services on your behalf.

You agree that you are wholly responsible for any and all content contained on your device. You represent that you are the sole owner and licensee of the content on your device and have the right, permission, or consent release necessary to grant us the rights to perform the procedure upon your behalf. It will be your admission that there is nothing in violation of any laws contained on the device and that it is safe to perform services. You also agree to defend and hold harmless Pocket Pro Tech from any claim or demand made by any third party out of your breach of these terms, the law, or the rights of the third party.

In the case your device has been infected by a virus, many times the only method to repair such a situation is to wipe clean the data drive and start from scratch. Even your personal data in these cases cannot be guaranteed to be virus free. Therefore, we can not guarantee that all of your data will be preserved. In the case we are unable to safely remove the virus or malware, you will not be charged for the removal service. Instead, we will contact you and offer a clean install of your operating system after sanitizing your device.

We won’t perform a back up of your data unless you indicate you would like back up service included. While performing data recovery services, we take all the necessary precautions to prevent further loss of data or corruption. However, this is still a risky and delicate process and it is possible that data may be lost or become corrupted. If this situation occurs, we will not be held responsible for the loss, but we will do everything we can to find a reputable company that specializes in data recovery.

When an operating system reinstall is required, we generally will only replace it with the equivalent system or a system provided by you. In either case, you represent you have the legal rights to the software and have agreed to the end user licensing agreement.

You agree that prior to providing your device to Pocket Pro Tech for service, that you have performed any necessary backup of your data. You also agree to remove any SD-cards, compact discs, DVDs, Blu-ray, or other media from your device. Unless expressly provided herein, Pocket Pro Tech will not be liable for any circumstance in which stated media is altered, lost, or corrupted.

Electronics are very sensitive to liquid and any exposure will degrade a device. Having liquid damage may cause components to become corroded in the future. If liquid damage repair is requested, it is our goal to return your device to a working condition. Any components not integrated into the motherboard are not included in this service. If any additional components are needed, you will be contacted and given an updated price quote. In case we are unable to restore functionality to your device, there will be no charge for the cleaning service.

Pocket Pro Tech shall not be liable for any delay in performance directly, or indirectly, caused by or resulting from: acts of nature, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failure, late deliveries by suppliers, or other difficulties which are beyond our control.

In the case of mishap, illness, or accident that makes job completion impossible, all files and/or assets of the project will be turned over to the client after invoice is paid in full up to the last day.

Anytime you have a problem with a charge or payment, you must first get in touch with us and give us an opportunity to remedy the situation. Just as we will attempt to resolve a dispute by contacting you. Good faith and cooperation are our preferred way of resolving disputes. In the unfortunate case this is not possible, provides for resolution of disputes through final and binding arbitration before a neutral arbitrator instead of in a court by a judge or jury.

You shall make timely payment of all undisputed amounts. Any amounts subsequently resolved shall be due and payable within ten (10) Days of such resolution.

This agreement is governed by the laws of California. You agree that the courts of the state of California, Riverside county, and the United States District Court shall have jurisdiction to hear and determine any claims or disputes pertaining to this sales agreement. Captions and headings are for reference purposes only and are not substantive provisions.

You will be required to pay for any work completed up to the point of termination. Work refused by the client cannot be used in whole or in part. Ownership of any intellectual property, research, and development will be retained by Pocket Pro Tech unless we come to an agreement for the purchase of such information.

Until a project or service has been completed and paid in full, Pocket Pro Tech retains full ownership of any intellectual property provided to you in the form of a proposal or otherwise. You agree you will not share any of the information provided to you with any third party.

Once project has been paid in full, ownership is then transferred to you and you own all other major usage rights. We retain the right to utilize the work in a repertoire or portfolio for future promotion.

These terms of sale constitute the entire agreement with regard to sales and expressly supersede and replace any prior agreements, written or oral, related to the sale. If any portion of this agreement is found to be invalid or unenforceable, the remainder of this agreement shall remain in effect.

We reserve the right to cancel or limit the product available for any item at any time and without prior notice.

You may review the most current version of the terms of service at any time at this page. We reserve the right to update, change, or replace any part of the terms by posting updates and changes to our website.